Case Studies > Timberbush Tours

Although still a family business, Timberbush Tours have a reputation as being one of the biggest and best sightseeing operators in Scotland. Like any successful sightseeing operator, they sell direct from their presence on Edinburgh's Royal Mile, online from their web site, and via a network of agents and affiliates. The brief for their online ticketing solution was clear. Deliver a system that could provide one point of entry for all bookings from each source, automate the relationship with agents, extend the sales channel to online affiliates, and process payments online for 24/7 web bookings.
 

iBooking Ticket was the solution. Developed very much with the needs of the sightseeing operator in mind, the system easily allows multiple booking sources to feed into one easy-to-access single online database.

With a customised front-end booking process on the Timberbush web site, a streamlined internal booking engine for shop-based staff, and a secure agent login flexible enough to deal with varying commission rates, iBooking Ticket delivers the goods for Timberbush day in, day out.
 

As with all iBooking products, a single secure point of entry via just a web browser provides full access to the control system allowing Timberbush Tours to manage all tours, rates and bookings.

With control over seasonal price changes, maximum capacities, passenger lists and much more, iBooking Ticket is now at the heart of the Timberbush operation. With automated payment processing, the system acts as a permanently open sales channel and has greatly reduced administration as well as encouraging higher levels of business from international customers looking to complete their itinerary prior to their visit.

	Direct online booking for all bookings from the company web site.
	Unlimited number of agents can be given logins with custom commission rates assigned. Extends the sales channel and reduces admin at the same time as allowing agents to make reservations with no need for phone calls.
	Instant booking confirmations to Timberbush and to customers.
	Permanent access to both customers and bookings with easy export of customer data for reporting and analysis.
	Built in online marketing features allowing fast communications with past, present and future customers.
	Control the entire solution using only a web browser from any location.
	Low start-up costs and a pay-for-performance model.

Learn more about iBooking Ticket at http://ticket.ibooking.com