Case Studies > Activity Scotland

With every increasing demand from both domestic and internal customers, Activity Scotland were keen to find a way to automate the booking process from their web site, and to find a solution that would track all activity booking for both phone and agent generated bookings. The iBooking Ticket product turned out to be the perfect solution as it offered all these features straight out of the box.
 

iBooking Ticket was initially developed for the coach and bus market, but then expanded into the sightseeing market. Working with Activity Scotland allowed the iBooking team their first opportunity to adapt the product to meet the needs of a busy activity provider. With booking enquiries coming from the company web site, agents calling with booking requests, and phone calls every day of the week, an online system that could handle all this was a highly attractive prospect.

 
As with all iBooking products, a single secure point of entry via just a web browser provides full access to the control system allowing Activity Scotland to manage all their products, rates and customers.

As with all iBooking products, a single secure point of entry via just a web browser provides full access to the control system allowing Activity Scotland to manage all their products, rates and customers. With control over seasonal price changes, maximum booking numbers across each day of the week, and a fully featured agent booking process, iBooking Ticket has both increased booking volume, and reduced admin. 

iBooking Ticket offers Activity Scotland;

	Direct online booking for all activities from the company web site.
	Unlimited number of agents can be given logins with custom commission rates assigned. Extends the sales channel and reduces admin at the same time as allowing agents to make reservations with no need for phone calls.
	Instant booking confirmations to the activity provider and to customers.
	Permanent access to both customers and bookings with easy export of customer data for reporting and analysis.
	Built in online marketing features allowing fast communications with past, present and future customers.
	Control the entire solution using only a web browser from any location.
	Low start-up costs and a pay-for-performance model.

Learn more about iBooking Ticket at http://ticket.ibooking.com